iyaFrequently Asked Questions
Our users often ask about account setup, deposit methods, game categories, support channels, and account security. This FAQ covers the most common questions we receive and answers them in practical, step-by-step language so you can get started quickly and resolve issues without delay.
This page addresses account registration, payment flows, game mechanics, and our service scope. If your question is not listed here, or if you need immediate assistance, our support team is available during business hours via email and in-app messaging. We respond to support requests typically within two business hours.
For detailed legal information, jurisdictional restrictions, and account terms, please read our account terms and legal noticeThese pages explain what iya offers, how we handle your data, and the jurisdictions where our services are available. This FAQ complements those documents but does not override them.
- Account and registrationhow to start, KYC verification, password recovery, and account closure
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and categoriesslot tournaments, live-dealer tables, football betting, and esports markets
- Security, support, and jurisdictionaccount protection, service availability, and support contact methods
After you log in, go to the Deposit section and select your preferred e-wallet: local payment, online payment, e-wallet, or mobile banking. Enter your deposit amount, and we display a QR code or payment link. Scan the QR code in your e-wallet app, confirm the payment, and the funds arrive in your iya account within seconds. No additional fees apply on our side, though your bank or e-wallet provider may charge their own fees. All deposits are encrypted and verified before being credited to your balance. If a deposit does not arrive within a few minutes, contact our support team with your transaction reference number.
We provide several account-control features in your profile settings. You can update your email, change your password, and review your account history. You can also request a temporary account pause if you need a break, and in some cases, you can request permanent account closure. To close your account or take an extended pause, contact our support team via email and we will process your request within two business hours. We will retain your account data in accordance with our privacy policy and local regulations, and you can reopen your account later by logging in again.
Payments and transactions
Yes, we accept direct bank transfers to virtual accounts issued by local payment, online payment, e-wallet, and mobile banking. During the deposit process, select "Bank Transfer" and choose your bank. We generate a unique virtual account number for your deposit. Transfer the funds from your personal account to that number, and the credit appears in your iya wallet once the bank confirms the transaction (typically within subject to verification to two hours). Keep your virtual account number safe; future deposits to the same number will route directly to your iya account. If you have questions about your virtual account, our support team can help.
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) feature real dealers broadcasting from our studios in real time. You see the dealer and other players on camera, place decisions using on-screen buttons, and results are immediate. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games where you spin reels on your screen. Slots offer daily and weekly scheduled tournaments, so you can compete against other players on the same game during set windows. Live-dealer tables are continuous; slots have tournament schedules. Both categories are available 24/7 on the iya platform.
Free bets and free spins are complimentary credits offered to new and existing accounts under specific promotions. New accounts may receive free spins on a selected slot game or free bets on a sports market as part of a welcome offer. Existing accounts may earn free spins by participating in slot tournaments or reaching certain account milestones. Promotional terms apply; free spins or free bets are usually valid for a set period (e.g., 7 days) and may carry wagering requirements. Check your account promotions tab or ask our support team which offers are active for your account and when they expire.
Game rules and categories
Our services are available only in jurisdictions where online gaming and sports betting are lawful under local regulation. We do not offer our services in countries or regions where such activities are prohibited by law. Before opening an account, check that your location permits access to iya. Users in supported jurisdictions across Southeast Asia, including cities such as Jakarta, Surabaya, Bandung, Medan, and Semarang, can register and use our platform. If you are unsure whether iya is available in your location, contact our support team or read our legal notice for a full list of restricted jurisdictions.
Our support team is available during business hours (Monday to Friday, 9 AM to 6 PM local time, excluding public holidays such as Idul Fitri and Idul Adha). Email us at [email protected] with your username, account email, and a clear description of your issue. We aim to respond within two business hours. For urgent issues related to account security or payment disputes, mention "URGENT" in your subject line. You can also use the in-app support chat if you are logged in. Our team handles account recovery, KYC questions, deposit and withdrawal issues, and general gameplay inquiries.
Security and account care
We provide several account-control features in your profile settings. You can update your email, change your password, and review your account history. You can also request a temporary account pause if you need a break. To close your account or take an extended pause, contact our support team via email and we will process your request within two business hours. We retain your account data in accordance with our privacy policy and local regulations. Your funds are held securely and can be withdrawn before closure.
Still have questions? Contact our support team at [email protected] or use the in-app chat during business hours. We are here to help with account setup, payments, game rules, and any other inquiries about your iya experience.