iya Privacy Policy
This page describes what we collect when you use iya and how we keep that data protected. We at iya take your privacy seriously and handle your personal information according to strict security standards and applicable data protection law.
Our approach is straightforward: we collect only the information necessary to verify your identity, process your deposits and withdrawals, and provide customer support. We do not sell your data to advertisers or third-party marketers. We store your information securely and disclose it only when required by law or to support fraud prevention.
By using iya, you agree to the practices described in this policy. If you have questions about how we handle your data, our support team is available during business hours to explain our procedures.
What We Collect on iya
When you register an account on iya, we collect your full name, email address, phone number, and date of birth. We use this information to create your account and verify your identity. We also collect your residential address and government-issued identification document—such as a national ID card, passport, or driving licence—as part of our Know Your Customer (KYC) compliance process.
During your use of iya, we record your account activity: login times, games played, deposits and withdrawals, and support interactions. We collect this data to detect fraud, resolve disputes, and improve our service. We also log your IP address and device type to monitor for unauthorized access and to ensure compliance with our terms.
How We Use Your Data
We use your personal information for the following purposes:
- To verify your identity and comply with anti-money-laundering regulations
- To process your deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet accounts
- To process your withdrawal requests and confirm receipt of funds
- To provide customer support in multiple languages during business hours
- To detect and prevent fraud, account abuse, and unauthorized access
- To comply with legal obligations and respond to law enforcement requests
- To improve our iya platform and user experience
We do not use your data for marketing purposes unless you explicitly opt in to receive promotional emails. You can unsubscribe from marketing communications at any time by contacting our support team.
Third-Party Processors and Data Sharing
Our iya platform relies on third-party service providers to process payments, store data, and provide technical infrastructure. These processors include payment gateways, cloud hosting providers, and compliance verification services. We require all third-party processors to maintain the same level of data security and confidentiality that we do.
We may disclose your information to law enforcement, regulatory authorities, or other government bodies if required by law or if we reasonably believe disclosure is necessary to protect our legal rights or prevent fraud. We do not share your data with other gaming operators, advertisers, or social media platforms.
We keep your data protected because your trust in iya depends on it.
Your Rights and Data Access
You have the right to request a copy of the personal information we hold about you. You may also request that we correct inaccurate data or delete your account and associated records, subject to our legal and compliance obligations. To exercise these rights, contact our support team during business hours and provide proof of your identity.
If you believe we have mishandled your data or violated this policy, you may file a complaint with our compliance office. We will investigate your complaint and respond within a reasonable timeframe. You also retain the right to lodge a complaint with your local data protection authority.
Cookies and Tracking Technologies
Our iya platform uses cookies to remember your login session, store your language preference, and track your activity on our site. These cookies help us provide a seamless experience and detect suspicious login attempts. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
We do not use cookies to track your activity across other websites. Third-party analytics services may place cookies on your device to help us understand how users navigate iya, but these services do not collect personally identifiable information without your consent.
Data Storage and International Transfer
We store your personal information on secure servers located in multiple jurisdictions. Some of these servers may be located outside Indonesia, including in regions such as Jakarta, Surabaya, and Bandung where we maintain local infrastructure. By using iya, you consent to the transfer and storage of your data in these locations.
We apply the same security standards to all data storage locations and ensure that international transfers comply with applicable data protection law. Your data is encrypted in transit and at rest, and access is restricted to authorized personnel only.
Policy Updates and Contact
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email and post the updated policy on our iya website. Your continued use of iya after such notice constitutes your acceptance of the updated policy.
If you have questions about this privacy policy or how we handle your data, contact our support team. We provide multilingual assistance during standard business hours and aim to respond to privacy inquiries within two business days. You may also reach us through the support channel on your iya account page.