iya Platform Account Terms
When you open an account on iya, you enter into a service agreement with us. We set out the conditions under which we provide access to our platform, including slot tournaments, live-dealer tables, sportsbook coverage, and esports markets. Our terms reflect our commitment to transparency, security, and fair conduct across all user interactions.
Our iya service operates in jurisdictions where local law permits online entertainment. We do not offer our services in regions where applicable regulation prohibits such activity. By creating an account, you confirm that you access iya from a supported jurisdiction and that your use complies with your own local laws.
This document outlines your rights and obligations as an iya user, our data handling practices, dispute resolution pathways, and the conditions under which we may suspend or close your account.
Account Opening and Verification
We require every new user to complete our account registration process and provide valid identification documents as part of our Know Your Customer (KYC) compliance. When you sign up on iya, you provide your full name, email address, phone number, and date of birth. We use this information to verify your identity and ensure you meet our service requirements.
Once your initial registration is complete, we request government-issued identification—such as a national ID card, passport, or driving licence—and a utility bill or bank statement as proof of address. Our verification team reviews these documents during business hours and typically completes the process within one business day. You cannot make deposits or withdrawals until your KYC status shows as verified.
Deposits and Withdrawals on iya
We at iya accept deposits via multiple channels: digital wallets including DANA, e-wallet, mobile banking, local payment, and online payment; QR-based payment via e-wallet; and direct bank transfers to our virtual accounts on mobile banking, local payment, online payment, and e-wallet. Each payment method processes according to your chosen bank's standard timelines. Deposits are typically reflected in your iya account within minutes of successful payment.
Withdrawal requests are reviewed by our compliance team during business hours. We process verified withdrawals within one to two business days, excluding weekends and Indonesian public holidays such as Idul Fitri and Idul Adha. Your withdrawal amount must not exceed your current available balance, and we may request additional verification for unusually large requests.
If your withdrawal is delayed or rejected, our support team will contact you during business hours to explain the reason and guide you through any next steps. We do not charge withdrawal fees, though your bank may apply its own transfer costs for certain payment methods.
Bonus Terms and Tournament Participation
Our iya platform regularly runs slot tournaments and promotional offers tied to events such as Liga 1 seasons, Piala Indonesia, and Piala AFF football tournaments. When you participate in a tournament or claim a bonus offer, specific terms apply to that promotion. We publish tournament rules, including entry conditions, prize distribution, and payout timelines, separately for each event.
Bonuses on iya are not free money; they carry usage conditions. Typically, you must play through a bonus amount a certain number of times before requesting a withdrawal. These terms vary by promotion, and we require you to review each offer's conditions before opting in. We reserve the right to cancel a bonus if we detect abuse, such as multiple registrations by the same person or coordinated play designed to exploit a promotional offer.
Account Suspension and Closure
We may restrict, suspend, or close your iya account if we detect activity that violates these terms or applicable law. Examples include: providing false information during registration, attempting to circumvent our KYC process, engaging in fraud or money laundering, using automated tools to access our platform, or playing from a jurisdiction where our service is not permitted.
If we suspend your account, we will notify you by email. You retain the right to contact our support team during business hours to discuss the reason and request account reinstatement if applicable. Any funds in your account at the time of closure remain yours and we will process a withdrawal once we have resolved our concerns.
Dispute Resolution and Jurisdiction
If you believe we have breached these terms or treated you unfairly, we encourage you to contact our support team first. We provide multilingual support during standard business hours and aim to respond to account disputes within two business days. If your issue remains unresolved, you may escalate your complaint in writing to our compliance office.
Our iya service operates under the laws of the jurisdiction in which we are licensed. By accepting these terms, you agree that any dispute arising from your account will be handled according to our service's legal framework. We do not accept liability for service interruptions caused by technical failures outside our control, such as internet outages in your region or issues with your bank's systems.
Data Protection and Security
We protect your account information using industry-standard encryption and security protocols. Your login credentials, payment details, and personal documents are stored in secure, restricted-access servers. Our iya team does not share your data with advertisers, social media platforms, or third-party marketers. We disclose information only when required by law or to support fraud investigation.
You are responsible for keeping your password confidential. If you believe your account has been compromised, notify our support team immediately. We will review the activity on your account and, if fraud is confirmed, work with you to recover any unauthorized transactions.
Our commitment on iya is straightforward: deliver a transparent, secure service where you understand the rules and control your participation.
Final Notes
These terms are subject to change. We will notify you of material changes via email and give you reasonable notice before they take effect. By continuing to use iya after such notice, you accept the updated terms.
We at iya remain available to answer your questions about these terms or your account. Our support team handles inquiries in multiple languages during business hours. For urgent account issues, contact us through the support channel on your iya account page.